Real-time remote monitoring solution by ATTS Vietnam benefits equipment suppliers service-oriented movement
ATTS Vietnam (Autotech) provides an overall Machine Advisor solution with real-time remote tracking, monitoring, and troubleshooting functions. This technology allows suppliers to predict errors, have appropriate maintenance plans, and optimize the productivity of the production line.
Real-time remote monitoring solution to help shift to a service-oriented business model
The Fourth Industrial Revolution (Industry 4.0) has brought a trend of digitalization with outstanding advantages. With the Internet of Things (IoT), artificial intelligence (AI), and big data analytics, manufacturers can provide products with services or shift to service-oriented business models. To operate this business model, equipment suppliers need to have a comprehensive plan that comes with product research and development tailored to the needs of customers. This poses a big challenge for manufacturers. ATTS Vietnam (Autotech) provides an overall Machine Advisor solution with real-time remote tracking, monitoring, and troubleshooting functions to deal with the above difficulty.
Reliability is a basic requirement for equipment in the production line. Unexpected device errors can lead to the shutdown of production. To prevent this, suppliers often attach regular maintenance terms to their purchase agreements. Also, manufacturers are generally willing to pay for maintenance services even after the expired warranty to ensure a stable operation. Regular maintenance significantly increases the reliability of the equipment, but still does not eliminate the possibility of unexpected problems. The application of smart manufacturing technologies allows suppliers to monitor equipment remotely, predict errors, have appropriate maintenance plans, and optimize the productivity of the production line.
The outstanding features of smart monitoring
The real-time remote monitoring system is an overall IIoT solution; therefore, designing and developing such a system is impossible without high expertise. Due to the lack of experience in this field, it is difficult for suppliers to seize opportunities from arising services.
The real-time remote monitoring solution, also known as Machine Advisor provided by ATTS Vietnam (Autotech), offers many superior features.
The first is tracking. Smart technology allows suppliers to access machine documents and history. For example, BOM list, manual, maintenance history, and work management folder (maintenance schedule, specific maintenance work, etc.)
The second is monitoring. Equipment manufacturers have the ability to monitor machine activity data to assess the condition, performance data (KPIs, dashboards), send notifications and alerts as needed.
The third is troubleshooting. The service supports maintenance activities, step-by-step process guidance with the help of remote experts.
Through this real-time monitoring platform, suppliers can add other services to their existing product sales business model to increase revenue, expand their range of services, and create new business models (device monitoring services with annual charged fees). In addition, Machine Advisor also helps improve maintenance efficiency. When fully and timely grasping the condition of equipment, machine-manufacturers can increase customer satisfaction with faster and better service, while differentiating themselves and increasing their competitiveness in the market.
For end-users, Machine Advisor supports faster maintenance services, reduces downtime, improves performance, better monitors the operation process, easily connects to experts, actively plans maintenance, and predicts production capacity accurately.
With the rapid development of technology, simple products and maintenance services will not be enough to keep up with the needs of customers, but only diverse and smart services become a competitive edge. By applying ATTS Vietnam’s remote machine monitoring solution, equipment suppliers can increase service diversity and expand their business models, thereby bringing more value to customers.
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